New Delhi: Acting with an increase in complaints, the Central Consumer Protection Authority (CCPA) on Friday issued a notification to the platform up Ola and Uber for unfair trade practices and violations of consumer rights.

The notification was driven by a lack of proper consumer-gravity compensation mechanisms, lack of services, unreasonable levies from the cost of cancellation and problems related to justice algorithms used to collect tariffs, among the main problems, the regulator of the rights regulator said consumer rights. Ola has a bigger part of complaints than Uber, CCPA data shows.

The main area of ​​concern recorded by the regulator of consumer rights is the inadequate consumer complaint compensation mechanism marked by the absence of “customer service number” and the details of the “complaint officer”, which is a legal requirement.

Last week, the Department of Consumer Affairs under the Ministry of Consumers Affairs held a meeting with representatives of travel companies such as Ola, Uber, Rapido, Meru Cabs and Jugio, and asked them to become partners in the national consumer assistance channel for faster complaints for faster complaints The faster redressal faster for consumers and also comply with the provisions based on the Consumer Protection Act, 2019 and e-commerce rules, an official said.

According to data from National Consumer Helpline (NCH), from 01.04.2021 to 01.05.2022, 2,482 complaints were registered by consumers against OLA and 770 complaints registered against Uber, “said CCPA.

CCPA said another problem was that there was a lack of information about the algorithm or method used by the company to charge different rates for the same route of two people.

The rights regulator said during the review period, 1340 (54%) registered docket against Ola supported by Softbank for “Lack of Services”. He also said that 521 (21%) complaints related to “the amount paid was not returned”. Ola was also issued a notification for unauthorized accusations, burdensome and promising “gifts that were not given”.

Dara Khosrowshahi led by Uber saw 473 (61%) complaints related to the deficiencies in the service during the period, while 105 (14%) docket related to “the amount paid was not returned.”

According to CCPA’s statement, the main problem raised by consumers, which forms the basis for notification, including deficiencies in service. HT reached the two companies to comment, but did not get a response. This story will be updated when the two main players respond.

Complaints include a lack of appropriate response from customer support, drivers who refuse to take online payments and insist only cash. Complaints also include a higher amount charged to the same route, unprofessional driver behavior and drivers refuse to turn on ACS even though consumers are promised AC Wahana in the application.