Verizon email service is quite popular among netizens but unfortunately, you cannot create a new account for yourself because Verizon has retired email service. They no longer offer Verizon.net email services and even tell their users to migrate their email address to AOL to continue using it. So, the good news is you can still continue with your Verizon email address if you have migrated it. However, this does not give you a guarantee not to face problems with your Verizon account. So many users complain about their Verizon email account that doesn’t work properly; If you also face rough time with this e-mail service, consider this problem solving guide and follow the steps to fix the possibility of a problem with the Verizon email.

But before that,

Precondition

Check your internet

You must be connected to a strong network to access your Verizon account without difficulty. After realizing that the Verizon email does not work, your first step must check the availability of the Internet. If you are connected to the internet, but the problem is intact, move to the next point.

Check the AOL server

Why is AOL? Because Verizon email service has been migrated to AOL Long Back. Therefore, there is no point in checking the Verizon email server status and you will not find it. All you have to do is go to the server status detector site like this – https://downdetector.co.uk/status/AOL/ and check the status of the AOL email service. In this way you can find out if there is a problem with Verizon e-mail today or if Verizon Webmail goes down or only you face problems.

If it is doing fine, but Verizon’s email is still not working for you today, let’s move on to the solutions hoping things get better for you.

Ways to Deal with ‘verizon Email Not Working Issue’

Apply the steps one by one and see what fixes the issue with Verizon Email:

Step-1 Get Your Browser Optimized

The browser you are using to log in to your Verizon email account needs to be optimized from time to time. By optimization, it means that you need to clear the browsing history, cache and cookies oftentimes to not make it a junkyard. A browser full of junk can be the reason your Verizon mail account is not working. So, navigate to the History section and clear all your browsing data. After that, make another sign-in attempt and see if the situation improved.

Step-2 Temporarily Disable the Antivirus

An antivirus although is known to protect your device from viruses and other malicious threats, can interfere with the normal functioning of your device. So, this could be one reason for encountering troublesome situations with Verizon email. So, just to be sure that the antivirus or firewall is not the culprit, temporarily disable it and then see if things got better. If Verizon email service is still not working the usual way, you can even disable the add-ons you have installed.

Step-3 Enter the Correct Verizon Email Settings

Setting up a Verizon email account on Outlook is advantageous but only if you have used the right Verizon email settings otherwise you are going to encounter errors. These email server settings are required to send and receive Verizon emails via a third-party email client. So, if you are accessing Verizon mail through AOL, manually configure the servers and port numbers with supported Verizon mail info.

When inserting your account info, you need to use your full email address, including @verizon.net, and also ensure that the SSL encryption is enabled for incoming and outgoing mails.

Protocol	Server Settings	Port Settings
POP 3	Incoming mail server (POP3): pop.verizon.net	POP3-995-SSL
	Outgoing mail server (SMTP): smtp.verizon.net	SMTP-465-SSL
IMAP	Incoming mail server (IMAP): imap.aol.com	IMAP-993-SSL
	Outgoing mail server (SMTP): smtp.verizon.net	SMTP-465-SSL

Step-4 Recheck the Password Or Reset it

If you are sure of entering the right Verizon email password but still are not able to get through the login page, it means you need to reset the password as you have forgotten it or someone else has access to it.

Resetting the Verizon account password is the easiest way to get lost access back. So, to reset the password,

1. Go to mail.aol.com as Verizon has been moved to AOL.
2. Enter the Verizon username and click ‘Next’
3. After that, click on ‘Forgot Password’ and follow the directions, and doing so will reset the password of your Verizon email account.
4. Remember that you will need to enter your recovery information either an alternate email address or phone number to get the temporary password or verification code to log into your account.